1. Agreement to these terms
These Terms of Service (“Terms”) govern services provided by Doorbell Salon, a brand of Doorbell Barbers LLC (“Doorbell Salon,” “we,” “our” or “us”), and your use of doorbellsalon.com. By booking an appointment or wedding, buying a gift card, texting us to book or using our website, you agree to these Terms. If you don’t agree, please don’t use our services or website.
For weddings, your signed wedding agreement also applies. If it conflicts with these Terms, the signed agreement controls.
2. Our services and service area
Doorbell Salon provides on-location hair, makeup and nail services, including blowouts, haircuts, updos, professional makeup, manicures and pedicures, and bridal hair and makeup. Services are performed by licensed, independent beauty professionals at your home, hotel or venue.
Doorbell Salon serves Connecticut only. In-home appointments are available across Fairfield County. Weddings and events are available anywhere in Connecticut. Travel outside Fairfield County is quoted up front.
Men’s grooming is provided by our parent company, Doorbell Barbers, under its own terms.
We may decline or end a service for safety, health or conduct reasons. Results depend on your hair, skin and other factors; we’ll do our best to deliver the look agreed on, but can’t guarantee a specific result.
3. Booking
- Hair and makeup appointments can be booked by text at 1-800-887-4524 (fastest), online at DoorbellSalon.as.me, or by phone or email.
- Manicures and pedicures are booked by text or phone only.
- Weddings start with a date check on our website or by text, followed by a written quote and wedding agreement.
An appointment is confirmed once payment is received. Please give us an accurate service address and a reasonably lit space with a chair and access to an outlet. We’ll let you know as soon as possible if we expect to be delayed.
4. Payment and gratuity
Appointments: full payment is due at booking, through our secure payment link or online booking. Gratuity is not included in appointment prices and is at your discretion.
Weddings: a 20% gratuity is added to wedding-day services and shared among your artists. See section 5 for when wedding payments are due.
Prices are listed on our website and may change. The price confirmed at booking, or in your signed wedding agreement, is the price you pay.
5. Weddings
- Holding your date: a signed wedding agreement and a 50% non-refundable retainer reserve your date and your artists.
- Balance: the remaining balance, the 20% gratuity and any travel or add-on charges are charged to your card on file 72 hours before the wedding.
- Headcount: please confirm your final list of services 72 hours before the wedding. Services added on the day are charged at our published rates, subject to artist availability.
- Minimum: wedding-day bookings start at the bride plus two additional people. Smaller weddings and elopements may be quoted separately.
- Your artists: your trial artist is your wedding-day artist whenever possible. If an artist can’t attend because of illness or emergency, we’ll send an equally qualified backup artist.
6. Bridal trials
A bridal trial is a separate appointment. It is booked and paid in full on its own and is not included in wedding-day pricing. Trials follow the appointment cancellation policy in section 7.
7. Cancellation policy
This policy is the same across Doorbell Salon and Doorbell Barbers.
| Appointments Including bridal trials and nail services | Cancel or reschedule at least 24 hours before your appointment at no charge. With less than 24 hours’ notice, a fee of up to 50% of the service price may apply. No-shows, or not being available at the appointment time, are charged the full service price. |
|---|---|
| Weddings | Your 50% retainer is non-refundable. Cancel at least 72 hours before the wedding and nothing more is owed. Within 72 hours of the wedding, the full balance is due and is non-refundable. |
| Date changes | If your wedding date changes, tell us as soon as you know. We’ll do our best to move your booking to the new date, subject to availability. |
| If we cancel | If we must cancel because of illness, emergency, severe weather or unsafe conditions and can’t provide a replacement artist, you’ll receive a full refund for that service or a new date at no extra charge. |
To cancel or reschedule, text or call 1-800-887-4524 or email bookings@doorbellsalon.com.
8. Gift cards
Doorbell Salon gift cards have no expiration date. Each card is for the service shown when purchased; if the recipient wants a different service, contact us and we’ll do our best to help. Gift cards are non-refundable but can be passed on to someone else. Appointments booked with a gift card follow the cancellation policy in section 7.
9. At your appointment
Please tell us before your appointment about any allergies, skin sensitivities or conditions that could affect your service, and let us know if anyone in the home is unwell so we can reschedule. Our professionals follow Connecticut sanitation standards. We may decline to continue a service if we believe it would be unsafe.
We’re guests in your home and treat it that way. In return, we ask for a safe, respectful environment for our team. Pets should be secured during services.
10. Photos
We may ask to photograph finished looks for our portfolio and social media. We only share photos of you with your permission, and you can ask us to remove a photo at any time.
11. Text messaging terms
When you text us, or opt in on one of our forms, you agree to receive text messages from Doorbell Salon about your inquiry, bookings, appointment confirmations, reminders, payment links and service updates.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or contact us at 1-800-887-4524 or bookings@doorbellsalon.com.
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your mobile number.
12. Limitation of liability
To the fullest extent permitted by law, Doorbell Barbers LLC and its employees, contractors and agents are not liable for indirect, incidental, special or consequential damages arising from our services or website. Our total liability for any claim is limited to the amount you paid for the service giving rise to the claim. Nothing in these Terms limits liability that can’t be limited under Connecticut law.
All website content, including text, photos and logos, belongs to Doorbell Barbers LLC or is used with permission and may not be reused without written permission.
13. Governing law and disputes
These Terms are governed by the laws of the State of Connecticut. We’ll first try to resolve any dispute through good-faith discussion. If that doesn’t work, disputes will be resolved by binding arbitration in Fairfield County, Connecticut, under the rules of the American Arbitration Association. You waive any right to participate in a class action or class-wide arbitration.
14. Changes and contact
We may update these Terms from time to time and will post changes on this page with a new date. Bookings made before a change follow the Terms in effect when you booked.
Questions? Text or call 1-800-887-4524 or email bookings@doorbellsalon.com.